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Frequently Asked Questions

  /    /  Frequently Asked Questions

What should I expect the first time at the Spa?

When you arrive at the Spa, check in at the reception desk. Our Spa Coordinators will assign you your own personal Spa assistant that will escort you to the locker area to change into your Spa robe and sandals. Next, you will be escorted to our beautiful relaxation lounge to relax comfortably until your therapist is ready to take you to your private suite for your service. Please read more about SPA ETIQUETTE here.

Are GRATUITIES included?

Gratuities are not included in the service price. Although not required, gratuities are greatly appreciated and are generally between 15-20% of your service value.

What do I wear under the robe?

Whatever you want. While most of our guests wear nothing, we’ve seen some still sporting their socks, shirts… you are here to relax. Don’t worry about it. Whatever you choose is just fine!

What do I wear during my treatment?

You will be appropriately covered at all times with towels and cozy blankets during your treatments. However, if you feel more comfortable keeping minimal undergarments on, that is perfectly fine. Bear in mind that all of our therapists are licensed professionals working under a prescribed code of conduct.

What do I wear during a bikini wax?

We recommend wearing something comfortable and loose-fitting. You will be modestly covered while we work.

How often should I get a facial treatment?

This depends on your skin type. For instance, for problematic skin, we recommend starting with a series of six treatments- one treatment every week for six weeks. For maintenance and relaxation purposes, we recommend every four weeks at the minimum.

What about my comfort?

This is your time and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of music, just tell us, we want it to be the “perfect” experience for you.

What is your LATE ARRIVAL policy?

If you are running late for your appointment, we will accommodate the remainder of your time, so the next scheduled guest is not inconvenienced. The fee will remain the same.

What is Spa Royale's cancellation policy?

We hope that you do not have to cancel but in the event that you do, please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. We must charge 100% of the service fee for no shows and same day cancellations. Just as in the Hotel/Hospitality Industry we require a credit card  number to hold all appointments. We accept Visa, Mastercard, Discover and American Express. Although your card will not be charged at the time of booking, it will be used in the event of a no show or same day cancellation. Supplying us with your credit information for a reservation is confirmation of your acceptance of these terms.

What is your RETURN policy?

Unopened retail items may be returned only with a receipt and within 30 days of purchase and will be eligible for store credit ONLY. Gift Card, Makeup and Skincare sales are FINAL SALE. NO EXCEPTIONS!

What is your GIFT CERTIFICATE policy?

Gift certificates make the perfect gift for any occasion! Gift certificates do not expire. All gift certificate sales are FINAL SALE. NO REFUNDS. Gift cards may be redeemed for treatments, retail, or gratuity. Gift certificates should be treated as cash and must be present to redeem. Spa Royale does not accept third party gift certificates.

Are children allowed in the Spa?

We are an adult-only Spa. Children under the age of 16 are not permitted.

What if I have special health considerations?

Please notify our Spa Manager or your therapist before scheduling your appointment if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, please let us know. As always please obtain permission from your physician before scheduling your appointment.

 

We want to ensure your experience with us is restorative for your mind, body and spirit. It is imperative that you disclose any health issues to your therapist before your treatment begins.

  • Persons using topical prescriptions such as but not limited to: Retin-A, Renova, or Accutane CANNOT be waxed and CANNOT receive any type of Glycolic treatments.
  • Pregnant women cannot receive cupping, hot stone treatments, nor medical grade peels. As always, please obtain permission from your physician before scheduling any services.
  • Spa Royale reserves the right to refuse services to any guest.

PRICING Policy

Prices are subject to change without notice. Please confirm prices when scheduling an appointment.

We love our guests! Please feel free to make any suggestions and comments that will enable us to serve you better. Thank you from all of us at Spa Royale.