Spa Etiquette

Spa Voices, Please
Please be considerate of other guests while in common areas and treatment rooms. We know that when we are with friends and having a good time, our voices can rise. Many of our guests come here to find peace and escape the noise of the outside world. Sound carries, even through walls, so we ask that you remember to use your spa voices at all times.
Slow Down
Plan on arriving at least 15-30 minutes before your scheduled treatment time for check-in, changing, and enjoying the far-infra red sauna and/or relaxation lounge. We offer an assortment of teas, a fruit infused spa water, and healthy snacks in the relaxation lounges for you while you are here. You are free to bring in wine or champagne and snacks of your own as well, just let our reservation specialist know you will be doing so. (We do not recommend using the sauna during/after alcohol consumption.)
Power Down
Cell phones are always with us, please put them on silent and leave them in your locker while you are here. Allow yourself and other guests to really relax. We understand some emergency personnel will need to keep their phones with them. In this case, we ask that they are silenced and that you refrain from talking on them while in our common areas.
Communicate
We have amazing, talented, and intuitive therapists, but alas, they are not mind readers. We invite you to communicate your goals for your treatments each and every time you visit. This will allow your therapist to customize your treatments to give you the very best results possible. Tell us any specific concerns, and ask any questions you may have.
Dress Code
Spa Royale provides robes, slippers, towels, and keyless lockers to our guests. Under your robe you may be fully undressed or keep on your under garments, or wear shorts, whatever makes you the most comfortable.
Enjoy
Our goal is to provide you with an amazing experience from start to finish.
Please be considerate of other guests while in common areas and treatment rooms. We know that when we are with friends and having a good time, our voices can rise. Many of ou rguests come here to find peace and escpae and the noise of the outside world. Sound carries, even through walls, so we ask that you remember to use your spa voices at all times.
Plan on arriving at least 15-30 minutes before your scheduled treatment time for check-in, changing, and enjoying the far-infra red sauna and/or relaxation lounge. We offer an assortment of teas, a fruit infused spa water, and healthy snacks in the relaxation lounges for you while you are here. You are free to bring in wine or champagne and snacks of your own as well, just let our reservation specialist know you will be doing so. (We do not recommend using the sauna during/after alcohol consumption.)
Cell phones are always with us, please put them on silent and leave them in your locker while you are here. Allow yourself and other guests to really relax. We understand some emergency personnel will need to keep their phones with them. In this case, we ask that they are silenced and that you refrain from talking on them while in our common areas.
We have amazing, talented, and intuitive therapists, but alas, they are not mind readers. We invite you to communicate your goals for your treatments each and every time you visit. This will allow your therapist to customize your treatments to give you the very best results possible. Tell us any specific concerns, and ask any questions you may have.
Spa Royale provides robes, slippers, towels, and keyless lockers to our guests. Under your robe you may be fully undressed or keep on your under garments, or wear shorts, whatever makes you the most comfortable.
Our goal is to provide you with an amazing experience from start to finish.
Frequently Asked Questions
Q: What Should I expect the first time at the spa?
Q: Are Gratuities Included?
A:Gratuities are not included in the service price. Although not required, gratuities are greatly appreciated and are generally between 15-20% of your service value.
Q: What do I wear under the robe?
A:Whatever you want. While most of our guests wear nothing, we’ve seen some still sporting their socks, shirts… you are here to relax. Don’t worry about it. Whatever you choose is just fine!
Q: What do I wear during my treatment?
A: You will be appropriately covered at all times with towels and cozy blankets during your treatments. However, if you feel more comfortable keeping minimal undergarments on, that is perfectly fine. Bear in mind that all of our therapists are licensed professionals working under a prescribed code of conduct.
Q: What do I wear during a bikini wax?
Q: How often should I get a facial treatment?
Q: What about my comfort?
Q: What is your late arrival policy?
Q: What is Spa Royale's cancellation policy?
Q: What is your return policy?
Q: What is your gift certificate policy?
A: Gift certificates make the perfect gift for any occasion! Gift certificates do not expire. All gift certificate sales are FINAL SALE. NO REFUNDS. Gift cards may be redeemed for treatments, retail, or gratuity. Gift certificates should be treated as cash and must be present to redeem. Spa Royale does not accept third party gift certificates.
Q: Are children allowed in the spa?
A: We are an adult-only Spa. Children under the age of 13 are not permitted.
Q: What if I have special health conditions?
We want to ensure your experience with us is restorative for your mind, body and spirit. It is imperative that you disclose any health issues to your therapist before your treatment begins.
- Persons using topical prescriptions such as but not limited to: Retin-A, Renova, or Accutane CANNOT be waxed and CANNOT receive any type of Glycolic treatments.
- Pregnant women cannot receive cupping, hot stone treatments, nor medical grade peels. As always, please obtain permission from your physician before scheduling any services.
- Spa Royale reserves the right to refuse services to any guest.
Q: Pricing policy?
We love our guests! Please feel free to make any suggestions and comments that will enable us to serve you better. Thank you from all of us at Spa Royale.